About Us

Our Story

AlphaPharm Retail Pharmacy based in Newlands West, Durban. We are situated in Newkwa Medical Centre.

Our mission is to provide accessible, personalized healthcare services to the Newlands West community. What started as a small neighborhood pharmacy has grown into a trusted healthcare provider, serving thousands of patients with quality pharmaceutical care.

Over the years, we've expanded our services beyond traditional dispensing to include comprehensive health consultations, preventive care services, and home delivery, all while maintaining our commitment to personalized customer care.

Today, we continue to evolve with the changing healthcare landscape, embracing technology and innovation to better serve our customers. Despite our growth, we remain true to our core values of care, quality, and community.

Newkwa Pharmacy Building

Our Mission

To improve the health and wellbeing of our community by providing accessible, high-quality pharmaceutical care and personalized health services.

Our Vision

To be the leading community pharmacy that sets the standard for pharmaceutical care, customer service, and health innovation.

Our Values

  • Care: We put patient care at the center of everything we do.
  • Quality: We maintain the highest standards in our products and services.

Meet Our Team

Our dedicated team of healthcare professionals is committed to providing you with exceptional care and service.

Lead Pharmacist

Dr. Sarah Johnson

Lead Pharmacist

With over 15 years of experience, Dr. Johnson ensures all prescriptions are filled accurately and provides expert medication counseling.

Clinical Pharmacist

Dr. Michael Brown

Clinical Pharmacist

Specializing in chronic disease management, Dr. Brown helps patients optimize their medication regimens for better health outcomes.

Pharmacy Technician

Emily Davis

Pharmacy Technician

Emily ensures efficient prescription processing and provides friendly customer service to all our patients.

Pharmacy Assistant

James Wilson

Pharmacy Assistant

James assists with inventory management and helps customers find the right over-the-counter products for their needs.

Our Certifications

We maintain the highest standards in pharmaceutical practice through our professional certifications and affiliations.

Pharmacy Council Certification

Pharmacy Council of South Africa

Health Quality Certification

Health Quality Association

Patient Safety Certification

Patient Safety Initiative

What Our Customers Say

"The team at Newkwa Pharmacy has been taking care of my family's health needs for years. Their personalized service and attention to detail is unmatched!"

- John D.

Customer since 2010

"I appreciate how the pharmacists take time to explain my medications and answer all my questions. They truly care about their patients."

- Mary S.

Customer since 2015

"The home delivery service has been a lifesaver for me. Reliable, on-time, and always with a friendly smile!"

- Robert K.

Customer since 2018