Frequently Asked Questions

We offer a comprehensive range of psychological services including individual therapy, couples counseling, family therapy, career counseling, mindfulness & wellness programs, and psychological assessments. Each service is tailored to meet your specific needs and goals.

You might benefit from therapy if you're experiencing persistent feelings of sadness, anxiety, or stress; having difficulty in relationships; dealing with major life changes; struggling with work or academic performance; or simply want to better understand yourself and improve your overall well-being.

Our regular office hours are Monday to Friday from 8:00 AM to 6:00 PM, and Saturdays from 9:00 AM to 2:00 PM. Emergency support is available on Sundays and holidays. We also offer flexible scheduling to accommodate your needs.

You can book an appointment by calling us at +27 67 958 9724, emailing us at Nosygumede@gmail.com, or filling out the contact form on our website. We'll schedule an initial consultation to discuss your needs and determine the best approach for your situation.

Standard therapy sessions are 50-60 minutes long. Initial consultations may take up to 90 minutes to allow for a comprehensive assessment. We also offer extended sessions for couples and family therapy when needed.

We understand that life can be unpredictable. Please notify us at least 24 hours in advance if you need to cancel or reschedule your appointment. We'll work with you to find an alternative time that fits your schedule.

Yes, confidentiality is a fundamental principle of our practice. Everything you discuss in therapy sessions is kept strictly confidential. There are only a few exceptions, such as if there's a risk of harm to yourself or others, or if required by law.

We follow strict privacy protocols and comply with all relevant data protection laws. Your personal information and session records are stored securely and accessed only by authorized personnel. We never share your information without your explicit consent.

Our fees vary depending on the type of service and session length. We offer competitive rates and are committed to making mental health care accessible. Please contact us directly for current pricing information and to discuss payment options.

We work with various medical aid providers. Please contact us to confirm if we're registered with your specific medical aid scheme. We can also provide you with the necessary documentation to submit claims to your medical aid.

Yes, we believe that mental health care should be accessible to everyone. We offer sliding scale fees based on income and financial circumstances. Please discuss your situation with us during your initial consultation.

If you're experiencing a mental health crisis, please call us immediately at +27 67 958 9724. We provide emergency support and crisis intervention. For life-threatening emergencies, please call emergency services (112) or go to your nearest emergency room.

While we don't provide 24/7 support, we do offer emergency crisis intervention during off-hours for existing clients. For immediate crisis support, we can connect you with appropriate emergency resources and crisis hotlines.